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Greetings,
Both of these domains [mentioned in the subject of the form] are giving 'timeout' errors when trying to connect to the email servers, or logging in to the control panel.
This has been going on for the past 2 hours.
Please advise.
[jesterncal]
From: support@virtuosonetsolutions.com
Date: April 26, 2006 12:47:20 PM PDT
How about copying / pasting the error messages? This would help and is required when submitting tickets such as this.
How about a little less attitude?
I would have pasted the error message if there were an error message to post. My browser on multiple computers would not connect to the control panel and mail client simply said 'connection timed out'.
Hence why I notified you that I was receiving 'timeout' errors.
Funny enough, the problem has 'magically resolved' itself since I submitted this ticket. Seems the pasted error message wasn't really necessary for the problem to be diagnosed and resolved.
From: support@virtuosonetsolutions.com
Date: April 26, 2006 1:07:27 PM PDT
I highly suggest YOU refrain from your attitude."Seems the pasted error message wasn't really necessary for the problem to be diagnosed and resolved"
Your a fool. No one "diagnosed" anything so be silent and dont' assume much. You only make a fool of yourself. If we diagnosed it withou the message we requested, then we would not have asked for the informatin in the first place.
Now because of your low class attitude your account is suspended until you apologize.
Dear Whatever-your-name-is, [funny he never signed his name]
It has become quite apparent that you are most likely a one man operation, since you believe you can speak to your customers with such vehemence... so obviously complaining to your manager will not resolve this issue.
I will have to resolve this the only way I know how. I am a frequent contributor to no less than 10 blogs, including one that has well over a million site visits a week. Additionally, I am quite well connected to a large collective of northern California free-lance web designers who are always looking for a good host provider.
I am currently writing an article detailing the abysmal customer service you have provided me. I will link to Virtuoso Net Solutions' home page, and I will include the phone number and email address. I am making it my personal mission to make sure that by the end of next week, any Google search for your company, will turn up a transcription of this interchange. Customers will stay away from you in droves.
I have two separate hosting accounts setup with your company, [site1] and [site2]. I wish to IMMEDIATELY cancel those accounts, and I am DEMANDING a full refund be issued within 72 hours. Failing to provide the refund will force me to escalate this situation into a civil court matter.
The refund needs to be submitted to:
[my work address]
Have a nice day.
[jesterncal]
From: support@virtuosonetsolutions.com
Date: April 26, 2006 2:54:18 PM PDT
I have forwarded your threat to our corporate lawyer.
This is not a one man operation, but by your numerous assumptions you do just that, assume too many things.
Your threats will cost you for libel and you will be prosecuted for every damage incurred to this company without a doubt.
When that happens, you will find out the operation here and your behavior is the one unacceptable.
This has been forwarded to several authorities and legal team.
"Good luck"
From: support@virtuosonetsolutions.com
Date: April 26, 2006 3:01:51 PM PDT
In addition, to show you how foolish you are you submitted an invalid customer number
of "1234". Couldn't possibly be more naive could you?
You must be a famous humorist, because this response makes me laugh in a way I haven't laughed in a long time. Thanks!
Great, if it's not a one man operation, I wish to speak directly to your supervisor. I left my number on your corporate sales voice mail.
Just to give you a hand, I shall introduce you to something called the DICTIONARY... (since it is quite apparent from your atrocious grammar and spelling that you are not familiar with one) more specifically, the entry for "libel" :1 Law a published false statement that is damaging to a person's reputation; a written defamation. Compare with slander .
Just in case you are missing the point, and I'm quite certain that you are, the operative word in that definition is FALSE. Being that I have all the emails directly from you, complete with IP address headers, and being that this interchange actually *DID* take place, there is no argument that I am disclosing false information to the entire world. Additionally, I am expressing my OPINION that you are a pinheaded asshole.
I'm sure whatever 'authorities' you forwarded this to are getting quite a laugh at your expense. I know my friends and colleagues are.
By the way, in response to your 'jab' at my entering '1234' as a customer number, point out where on your website, or my control panel that my customer number can be found, and I'll happily provide it to you.
[jesterncal]
From: support@virtuosonetsolutions.com
Date: April 26, 2006 3:49:09 PM PDT
Thank you. Your response is added to the information passed on to the company lawyer, including your insults and further threats.
In regards to your customer number, its in your original welcome email. Common sense is a great thing.
Any further contact from you will be considered harassment. I suggest you refrain from contacting us again. Your abusive behavior has already cost you time in the court room. Your disbelief will be reversed to belief when the letter arrives in your mail box.